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Jamie Taylor
Verified Customer
Customer journey was awful from start to finish.
I ordered a bike which said ‘in stock’ had an email confirmation which said it would dispatch within 3 working days, this wasn’t the case. Luckily I got in contact with them and they said they were waiting on stock to arrive, so would likely be 2 weeks wait.
After contacting them a second time, they tried to resolved by offering me an alternative bike, which I accepted.
They don’t display all the information needed to order the right size bike either. I ordered a Scott which comes in 2 different frame and size tyres dependent on which size you select. (Every other retailer displays this information). I then had to send back the replacement as it was too big, at my own £60 cost.
Their website is also incomplete with various sections displaying ‘text here’
The 1 star is the minimum I can give and represents the small and rigid customer service provided. I would not recommend to buy from here, more hassle than it’s worth
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United Kingdom, 19 seconds ago
Marshall Carpets LTD
Verified Customer
Standard Plus Service
All was goid and performed as promised on time .
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United Kingdom, 10 hours ago
Andrew Parkins
Verified Customer
Very friendly and keen to provide what the customer needs, endlessly patient and flexible.
Seems like competitive pricing too.
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Southampton, United Kingdom, 2 days ago
David Milner Smith
Verified Customer
99 bikes have been very helpful and I am really pleased with my bike.
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United Kingdom, 2 days ago
John Vickers
Verified Customer
Took my bike in for some work. Repaired and ready in under two hours and bike is working perfectly. Will now take all my bikes here for servicing in the future.
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Stockport, United Kingdom, 6 days ago
Chris rowan
Verified Customer
I've been a passionate mountain biker for decades and now in my mid 60's and I wanted another bike. So I went too my local 99Bikes in Totton Southampton looking for a hardtail eBike, specifically with the Bosch system and most importantly a 'dropper seat post'. I was greeted by Matthew D who listened patiently to my requirements and then showed me the Cube Reaction Hybrid SLX 800 hardtail, it ticked all the boxes. His knowledge of the bike was extensive so I left too contemplate a potential purchase.
The following day, I phoned Matthew with some further questions, seeking clarity on more technicle things and with that the purchase was made.
On collection day, Matthew set the bike up for me, making all the necesary adjustments to suit my riding style and in a manner that I could understand he patiently went through the Bosch Kiox 300 display. My other eBikes have the Purion display, much simpler.
With the bike set up correctly I left the store and rode to a single track route that I have used many times and put the bike through it's paces, the bike was brilliant!!
Trusting in Matthews knowledge I knew I had purchased a cracking bike.
Thank you Matthew and 99Bikes
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United Kingdom, 1 week ago
Jonas Kurcelis
Verified Customer
2025 Cube Aim Slx Hardtail Mountain Bike in Yellow
Very helpfull staff! Great price too!
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1 week ago
MATT HOWARD
Verified Customer
Excellent and friendly service as always!
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Tamworth, United Kingdom, 1 week ago
Ray Skinner
Verified Customer
I went to 99 Bikes in Toton to get some advice about purchasing my 1st electric mountail bike, I have always cycled but never had one. I found the team very helpful explaining which bike is the best for the money i wanted to pay. really helpful so thank you - Love the bike !
1 person found this review helpful.
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Southampton, United Kingdom, 3 months ago
DEREK VALENTINE
Verified Customer
Adam was great helping us chose what e bikes we should get and offered us a good deal. Thank you!
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Eastbourne, United Kingdom, 3 months ago
Armin Luthi
Verified Customer
A very well stocked bike shop with a fantastic attitude towards customers!! Everyone s really friendly, helpful and know their stuff!!! Very very highly recommended!!!
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United Kingdom, 3 months ago
Laurence penn
Verified Customer
Very helpful & knowledgeable staff great selection of bikes and gear
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Kings Lynn, United Kingdom, 3 months ago
Stephen Warnock
Verified Customer
Ordered on Friday before 1pm and was delivered on Monday. Excellent service, highly recommended
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United Kingdom, 3 months ago
Neil Connor
Verified Customer
Great service, quick and efficient!
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3 months ago
DAVID MOWAT
Verified Customer
I have been very pleased with the service provided by 99 Bikes and in particular the advice and support given by Adam before and after my bike purchase.
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London, United Kingdom, 3 months ago
Leon Bailey
Verified Customer
Thay we're very helpful and polite so hopefully
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Stonehouse, United Kingdom, 3 months ago
Tom Jones
Verified Customer
Great price, great service, great bike. Can’t ask for much more than that !
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Banbury, United Kingdom, 3 months ago
Nikki Woodroffe
Verified Customer
Helpful, friendly and knowledgable! More than a shop.